A. transaction method: hand in the business card first; B. challenge method: deliver and say "can you have the honor to exchange business cards";
C. Equality Law: "How to contact you?" C. Modesty: For elders or people with high status, "I hope you will give me more advice in the future. How can I contact you? "
2. The three prohibitions on using business cards refer to (ABD)
A. business cards shall not be altered at will. B. Business cards are not allowed to provide more than two titles.
C. make business cards without special materials. D. Business cards do not print multiple contact information.
3. Who should hang up (AC) when both parties are on the phone?
A. the caller hangs up first; B. the called party hangs up first; C. honour person hangs up first; D. If no requirements are put forward, whoever finishes first will hang up first, preferably at the same time.
When your colleague is out and you answer the phone for him, you should (b)
A. ask who the other party is first; B. tell the other party that the person he is looking for is not in first;
C. ask the other party what's the matter first; D record the important content of the other party first, and then tell him to deal with it when his colleague comes back.
5. Business cards pay attention to three threes, and the following belong to these three threes (ABD)
A. Business card responsibility system should have enterprise logo, full name and department; B business cards should provide their own titles: name, administrative position and academic title;
C. the three principles of exchanging business cards are: take and exchange, give with both hands, and watch and accept.
D. Business cards can usually only provide three contact information. Contact information: the detailed address, postal code and office phone number of the enterprise. E-mail and fax should be given as appropriate, and personal contact information such as mobile phones should not be printed;
6. The following are the elements of telephone image (ABCD)
A. Call content: language, information, etc. B behavior: manners, tone, attitude, actions, etc. ;
C. call timing. The wrong timing will affect the work efficiency and the relationship between the two parties; D. official issues.
7. In the telephone conversation, the following statement is correct (ABC)
A. In order not to affect others, don't use hands-free dialing or making phone calls; B. In order to maintain your image, don't call while eating;
C. in order to respect each other, call without reading the information; D. None of the above statements are correct.
In business etiquette, sometimes, don't call each other to talk about business. These times are usually referred to as (ABCD).
A. the period before Monday morning 10:00; B. after the weekend 16:00;
C. the other party's vacation time; D. between 22: 00 and 6: 00.
9. Mobile phones should do this when meeting visitors or visiting customers (BCD).
A. don't talk loudly. B. don't call. C. don't listen. D. don't go out and answer.
10. The purpose of learning business etiquette is (ABD)
A. improve personal quality; C. easy to understand and apply; C. it is conducive to social interaction; D. maintain corporate image.
1 1. The principle for women to wear jewelry in business communication is (ABCD).
A. in line with identity, the less the better; B. homogeneity and color; C. don't wear expensive jewelry; D don't wear jewelry (such as brooches and anklets) that shows gender charm.
12. The description of the car seat is correct (ABCD)
A. Social occasions: the host drives, and the passenger seat is the upper seat; B. Business occasions: full-time drivers, with the right seat in the back row as the upper seat (according to domestic traffic regulations) and the passenger seat as the flight attendant seat; C. Some VIP seats in double-row cars are behind the driver; D. When a full-time driver drives, the passenger seat is the last seat.
13. The following statement about language etiquette is true (ABCD)
A. Business communication should follow the principle of "six don't ask"; B. the language should be standardized; C. Characteristics of business language: "Speak less and listen more"; D. When the two sides have nothing to say when they meet for the first time, they can "chat"-talk about the weather.
14. Regarding the etiquette of shaking hands, the following description is correct: (BCDEF)
A. the person who reaches out first is a person with low status; When the guests arrive, the host should hold out his hand first. When the guests leave, they shake hands first.
C. avoid shaking hands with your left hand and don't wear sunglasses; D. The man shakes hands with the woman, and the man should reach out after the woman reaches out;
E. shake hands with gloves without a hat; F. When the subordinates shake hands with their superiors, they should reach out after the subordinates reach out:
15. The interpretation of dress in business etiquette is correct (ABD)
A fashion, formal dress, Chinese tunic suit, monochrome cheongsam, national costume and other clothes can be worn in social occasions;
B usually, men don't need a tie clip, but they can use it on their uniforms;
C. women can't wear leather skirts in business situations; The correct answer is: you can't wear a black leather skirt, and it's usually best not to wear a worn skirt.
D. high-level occasions: men look at watches and women look at bags. Ordinary business occasions: men look at the waist and women look at the head.
16. Basic Business Dress Code (ABD)
A. Meet the identity; B. be good at collocation; C. observe the agreement D. distinguish between occasions and dress differently for different occasions.
17. The male "three noes" refers to (BCD)
A. The whole body shall not exceed three brands; B Keep shoes, belts and briefcases in the same color, and black is the best.
C. The whole body color shall not exceed three colors (color system);
D, removing the trademark of the left sleeve; Don't wear nylon stockings or white socks; The tie is made of silk and wool, so it doesn't need to be pulled unless the uniform is matched. The color is generally darker. Short-sleeved shirts and ties can only be uniform short-sleeved shirts, and coats can't be tied.
18. There are many requirements related to "three" in business etiquette. Please choose the correct expression. (Abdul)
A. Three elements of clothing: color, style and fabric; B. three receptions: welcome when you come, answer when you ask, and send it when you go;
C. enthusiasm 3: eyes, heart and hands; D. Microscopically, business etiquette has three basic characteristics: standardization, objectivity and skill.
E. Three progressive aspects in communication: (1) self-orientation; (2) positioning others; (3) follow the convention.
F. Three fashions of ties: men's dimples, no tie clips (unless VIPs who often wave and public officials who wear uniforms and use special tie clips), and the arrow at the lower end of ties is at the upper end of belt buckles (suits generally don't buckle the bottom buttons, and the bottom buttons of well-fitting suits are just at the belt buckles, so the ties don't show the bottom);
19. In formal business activities, which of the following statements about dress is incorrect (D)
A. You can't wear fashionable and casual clothes during working hours; Don't wear suits and uniforms in your spare time after work.
C. it is best not to wear uniforms for entertainment after work; D. Men can wear short-sleeved shirts with trousers on formal occasions in summer, and women can wear shirts and skirts;
20. The description of the seat is correct (ACD)
A. the back row is higher than the front row. B. Both sides are higher than the middle. C. the middle is higher than the sides. D. the inside is higher than the outside.
E. The front row is higher than the rear row F, and the outside is higher than the inside.
2 1. There are three situations where business etiquette should not be used, namely (BCD).
A. First contact B. Old friends get together C. Husband and wife D. Contact with ethnic minorities
22. Pay attention to self-introduction (BDE)
A. first introduce and then hand over the business card; B. hand in your business card first, and then introduce it; C. the introduction of the first meeting should not exceed 5 minutes.
D the introduction of the first meeting should not exceed 2 minutes. E. introduce yourself first, and then let the other person introduce you. F. Let the other person introduce himself first, and then introduce himself.
23. The following description about gifts is correct ()
A. Gifts are characterized by commemorative, publicity, portability, uniqueness, fashion and customization.
B. The characteristics of gifts are: commemorative, publicity, value, uniqueness, fashion, aesthetics and so on.
C. Basic principles of choosing gifts: people, things, time and place;
D. Don't send roses for sex at ordinary times, especially don't send 1 red roses.
24. The 3A principle of business etiquette is ()
A. mutual understanding B. mutual view C. mutual concern D. mutual understanding E. mutual acceptance F. mutual praise
25. The hostess's behavior at the western banquet is correct ()
A. The hostess is attending a western-style banquet for the first time; B. Only when the hostess is seated can others be seated, and the hostess opens the napkin to indicate the start of the banquet;
C. the hostess picked up the knife and fork before others could eat it; The hostess put the napkin on the table to signal the end of the party.
The second part lists the questions (5 points for each question, 25 points for * * *).
1. Women should wear formal dresses in business communication occasions. It should be noted that the "five prohibitions" are:
2. The six taboos of workplace dress are:
3. Women's makeup should pay attention to the following matters:
4. The "six don't ask" in social occasions refers to:
5. The five most noteworthy aspects of official communication are:
The third part, common sense questions (***25 points)
1. Please elaborate on the priority issues in business banquets (Chinese, foreign and ethnic groups should be comprehensive, 10).
2. If you negotiate the exchange of plastic bags and contracts with Huawei on behalf of our company at Jiahui meeting, please elaborate the etiquette such as dressing, seating, introduction, how to leave the meeting and seeing off guests in detail in combination with the business etiquette you have learned. (15)